Situations vacant on Gadbrook Park
Despatch Operator - Full Time
HelpHire
Role Purpose
· To liaise with both the company depot's and the customers to ensure that the right vehicle is provided for hire after an accident.
· To ensure that all documentation for the hire is in place as well as assessing the vehicle requirements for each hire against the contract and answering any queries from customers in the process.
· To check customer’s insurance details including, age, conviction restrictions and accidents to ensure that they meet the company criteria for hire.
· To demonstrate a thorough understanding of all company products and procedures including the Angel policy , credit hire and credit repair and provide accurate explanations where necessary .
Key Sills, Knowledge and Experience
Essential
- Good communication skills
- Excellent telephone manner
- Competent PC skills, work and excel.
- Good administration skills
- Good organisational skills
- Ability to work to stretching targets
- Ability to work unsupervised.
Desirable
- Knowledge of all regulating bodies FSA, DPA, DMR.
- Knowledge of credit hire policies.
- Experience of DVLA checks
Working hours 37.5 hrs per week – Monday to Friday on a shift basis between 8am and 6pm and 9am to 1pm on Saturday (on rota basis)
Salary - £13,500 per annum + commission
To apply either phone the recruitment line on 01606 818393 or send your CV and covering letter to the HR department Helphire , Chelford House , Gadbrook Park, Rudheath , Northwich ,Cheshire, CW9 7LN
Closing date 14.03.10
Contact Centre Operator Full Time
HelpHire
Role Purpose
· To maximise the conversion of referrals into successful vehicle hires through effectively liaising with clients , bodyshops, insurance companies and other relevant parties .
· To strategically manage all referrals at each stage of the process ( e.g. pending files , booking in dates , NTUs etc )
· To actively liaise with referrers , clients , insurance companies and other relevant parties , portraying a professional company image at all times .
· To demonstrate a thorough understanding of all company products and procedures including the Angel policy , credit hire and credit repair and provide accurate explanations where necessary .
Key Sills, Knowledge and Experience
Essential
- Good communication skills
- Excellent telephone manner
- Competent PC skills, work and excel.
- Good administration skills
- Good organisational skills
- Ability to work to stretching targets
- Ability to work unsupervised.
Desirable
- Knowledge of all regulating bodies FSA, DPA, DMR.
- Knowledge of credit hire policies.
Working hours 37.5 hrs per week – Monday to Friday on a shift basis between 8am and 6pm and 9am to 1pm on Saturday (on rota basis)
Salary - £18,000 per annum OTE
To apply either phone the recruitment line on 01606 818393 or send your CV and covering letter to the HR department, Helphire , Chelford House , Gadbrook Park, Rudheath , Northwich ,Cheshire, CW9 7LN
Closing date 14.03.09